Refund policy

All sales are final

Effective October 10, 2026 (orders placed on or after this date). Orders placed before this date remain subject to the policy in effect when they were placed.

All sales are final. We do not accept returns or exchanges and do not issue refunds for a change of mind. This includes blem items and custom or made-to-order items.

Damaged, defective, incorrect or lost orders

Please inspect your order when it arrives. If an item arrives damaged or defective, you received the wrong item, or your package is lost in transit, email hello@jaspersspoox.com as soon as possible with your order number (and a photo for damaged or incorrect items) so we can evaluate the issue and make it right.

Your statutory rights

Nothing in this policy limits any rights or remedies you have under applicable consumer protection law that cannot be waived.