Shipping policy

Thank you for shopping with Jaspersspoox! Please review our processing and shipping details below before placing your order.

Where we ship

We currently ship within the United States only.

Processing times

In-stock (ready-to-ship) items, including blems, ship within 1–3 business days. Hand-made-to-order items, including recreated tumbler designs, 3D prints, limited runs and custom orders, ship within 5–7 business days. During holidays, special drops or high-volume periods, processing may take longer. Processing time is separate from transit time.

Shipping rates and delivery

We ship with USPS. Shipping rates are live USPS rates calculated at checkout from your order and address. We don't currently offer a free-shipping threshold. Transit within the United States typically takes 3–7 business days. Each tumbler ships in its own window gift box.

Order tracking

When your order ships, we'll email a tracking number to the address you provided at checkout. If you haven't received tracking within 10 business days of ordering, please contact us.

Lost, delayed or damaged packages

Jaspersspoox is not responsible for carrier delays after a package has shipped. If your order arrives damaged or is lost in transit, contact hello@jaspersspoox.com as soon as possible and we'll do our best to make it right.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at checkout.

Questions about shipping? Contact us at hello@jaspersspoox.com.